https://bugzilla.novell.com/show_bug.cgi?id=432382 User jpr@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=432382#c1 JP Rosevear changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |bobharvey@europe.com --- Comment #1 from JP Rosevear 2008-10-06 13:34:56 MDT --- Ok, please gather logs as described at: http://en.opensuse.org/Bugs:GNOME#GNOME_Screensaver -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=432382 User bobharvey@europe.com added comment https://bugzilla.novell.com/show_bug.cgi?id=432382#c3 Robert Harvey changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|bobharvey@europe.com | Summary|screensaver cannot be lifted if BBC iPlayer |screensaver cannot be lifted because system hung |running |on ksoftirq/d --- Comment #3 from Robert Harvey 2008-12-21 01:18:55 MST --- Firstly, I have now observed this in another two circumstances other than running the BBC I player, so I have changed the title: the first was leaving the machine running firefox but not playing iplayer; the second was leaving the machine running the package update applet from the panel whilst updating. The firefox example has been seen several times. The package updater was just the most recent. iplayer has, itself, been updated and no longer makes other firefox tabs unusably slow when running. since that change I can no longer force this hangup with iplayer, it just happens randomly. Secondly, I do not have the screen saver logs asked for. They are of zero length. Mark you I am no longer convinced that it is intimately associated with the screensaver, which may be casualty rather than a culprit Thirdly, I was running 'top' on the first virtual console, and was able to ctrl-alt-f1 to it. I could not log in on the second console, exactly as described above. Top continued to update, although when I issued the q command to get to the command line nothing much occured. top stopped updating, but I got no command prompt. I wrote down the following from The top processes after it tried to exit 165 processes (There are usually around 140) reported cpu usage 21% (less than the sum of what is written below) Process name CPU % virt res ksoftirqd/0 35 0 0 syslog-tng 16.4 2592 1144 klog-d 7.5 1880 544 gpk-update-view 7.6 52396 13m X 6.4 58884 43m gnome-power-man 5.4 98.1m 12m smartd 5.1 3144 648 kblock/d 4.8 0 0 top 1.6 2404 1160 mktemp 1.0 1796 530 (there are 12 identical mktemp entries) gnome-panel 0.6 69880 20m init 0 722 300 and then a handful more all at 0% CPU I have seen very similar displays when firefox was left running, but the first one was ksoftirqd/3 and firefox was nowhere on the display. that instance did not include 12 occurances of mktemp, but it might have had one - I did not notice. since virtual memory appears implicated, here is the disk layout Harvey14:/home/bobh # fdisk -l Disk /dev/sda: 320.0 GB, 320072933376 bytes 255 heads, 63 sectors/track, 38913 cylinders Units = cylinders of 16065 * 512 = 8225280 bytes Disk identifier: 0x000918e7 Device Boot Start End Blocks Id System /dev/sda1 1 10444 83891398+ 7 HPFS/NTFS /dev/sda2 10445 11228 6297480 82 Linux swap / Solaris /dev/sda3 * 11229 15145 31463302+ 83 Linux /dev/sda4 15146 38913 190916460 f W95 Ext'd (LBA) /dev/sda5 15146 17756 20972826 83 Linux /dev/sda6 17757 38913 169943571 83 Linux -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=432382 User bobharvey@europe.com added comment https://bugzilla.novell.com/show_bug.cgi?id=432382#c5 --- Comment #5 from Robert Harvey 2008-12-21 01:32:03 MST --- Created an attachment (id=261635) --> (https://bugzilla.novell.com/attachment.cgi?id=261635) /var/log/messages the current messages file. I had a firefox-related hangup sometime after 22:00 on the 20th, powered down and restarted and was offered the updates that caused the package manager to run all night. 9 hours later I had the hangup whose top readings are displayed above aqnd had to power cycle again. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=432382 User bobharvey@europe.com added comment https://bugzilla.novell.com/show_bug.cgi?id=432382#c7 --- Comment #7 from Robert Harvey 2008-12-28 10:40:41 MST --- Created an attachment (id=262562) --> (https://bugzilla.novell.com/attachment.cgi?id=262562) requested screen saver log file I have now updated to 11.1, and was hoping this problem was over, but it was not. I left the machine running, with TOP on console alt-F1, and firefox running in gnome. The attached screensaver log was being recorded. when I got back to the machine at 17:10 the screen saver would not lift - I had a black screen with a movable cursor but nothing else. ctrl-alt-F1 to the text login I saw that top was recording task name %CPU VIRT RES SHR gnome-screensaver 48.5 76572 11m 9326 notification-da 48.5 55384 13m 9.8m gnome-panel 0.7 69224 18m 14m top 0.7 2416 1000 768 firefox 0.3 218m 95m 23m The first 9 tasks were then listed in order, all at zero cpu, including ksoftirqd 0 0 0 0 The last entry in the screensaver log is around 90 minutes before I tried to start the machine up again. When I used alt-F2 to try to log in on anothre console I was (unusually in this state) able to enter username and password, but then got 'Error in services module' and the screen cleared and I was offered the login prompt again Back on alt-F1 I used Q to stop 'top' and tried to perform a few tasks from that command prompt, but each merely got 'input/output error' -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=432382 User rodrigo@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=432382#c9 Rodrigo Moya changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO CC| |rodrigo@novell.com Info Provider| |bobharvey@europe.com --- Comment #9 from Rodrigo Moya 2009-01-13 09:26:53 MST --- This seems to be the 'can't sleep display problem', so to make sure it is/it is not, can you please run gnome-power-preferences and make sure you have 'Put display to sleep when inactive for' to Never (slide to the right) in both 'On AC Power' and 'On Battery' tabs? Then, please, get the gnome-power-manager logs, as explained in http://en.opensuse.org/Bugs:GNOME#GNOME_Power_Manager Then, try to leave the screensaver running for a little while and see if you can replicate it. If not, change the 'Put display to sleep...' settings to 1/2 mins and try to replicate while you get the gnome-power-manager logs. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=432382 User bobharvey@europe.com added comment https://bugzilla.novell.com/show_bug.cgi?id=432382#c10 --- Comment #10 from Robert Harvey 2009-01-13 10:00:30 MST --- This might take a little time, I am in Germany and the HP 2133 isn't. I will try it when I get back, however. That last event, and at least one other, has made me think that the hard disk had gone offline at some point - particularly not being able to get a command line prompt working after exiting top. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.