[Bug 851065] New: libreoffice crash after zypper dup from 12.3 to 13.1

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[Bug 827119] New: Missing package...

bugzilla_noreply＠novell.com

19 Nov 2013 19 Nov '13

10:09

https://bugzilla.novell.com/show_bug.cgi?id=851065 https://bugzilla.novell.com/show_bug.cgi?id=851065#c0 Summary: libreoffice crash after zypper dup from 12.3 to 13.1 Classification: openSUSE Product: openSUSE 13.1 Version: Final Platform: x86-64 OS/Version: openSUSE 13.1 Status: NEW Severity: Major Priority: P5 - None Component: LibreOffice AssignedTo: bnc-team-ooo@forge.provo.novell.com ReportedBy: jcheung@suse.com QAContact: qa-bugs@suse.de Found By: --- Blocker: --- After zypper dup from 12.3 to 13.1, when launch libreoffice, it crash. Below is the error message > /usr/lib64/libreoffice/program/soffice.bin: symbol lookup error: /usr/lib64/libreoffice/program/libmergedlo.so: undefined symbol: hb_icu_get_unicode_funcs -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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21 Nov 21 Nov

13:59

New subject: [Bug 851065] libreoffice crash after zypper dup from 12.3 to 13.1

https://bugzilla.novell.com/show_bug.cgi?id=851065 https://bugzilla.novell.com/show_bug.cgi?id=851065#c1 Michael Meeks changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |mmeeks@suse.com --- Comment #1 from Michael Meeks 2013-11-21 13:59:21 UTC --- Looks like a missing dependency on the correct / minimum ICU version in the package. What ICU package version do you have ? and if you run $ zypper up '*icu*' # or somesuch does it help ? :-) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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27 Nov 27 Nov

04:05

New subject: [Bug 851065] libreoffice crash after zypper dup from 12.3 to 13.1

https://bugzilla.novell.com/show_bug.cgi?id=851065 https://bugzilla.novell.com/show_bug.cgi?id=851065#c2 Jeffrey Cheung changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |CLOSED Resolution| |INVALID --- Comment #2 from Jeffrey Cheung 2013-11-27 04:05:23 UTC --- Hi Michael, Since I do need libreoffice to work, so I reinstall a fresh 13.1 later. I will close this bug now. Thanks of your time. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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4 Dec 4 Dec

04:25

New subject: [Bug 851065] libreoffice crash after zypper dup from 12.3 to 13.1

https://bugzilla.novell.com/show_bug.cgi?id=851065 https://bugzilla.novell.com/show_bug.cgi?id=851065#c3 Malcolm Haak changed: What |Removed |Added ---------------------------------------------------------------------------- Status|CLOSED |REOPENED CC| |malcolm@sgi.com Resolution|INVALID | --- Comment #3 from Malcolm Haak 2013-12-04 04:25:55 UTC --- I too am having this issue. I would like to see it get resolved as I cannot simply reinstall. I am on Tumbleweed not 12.3 or 13.1 proper. It looks like libicu49 is installed and it is not being uninstalled or replaced by libicu51_2 All that is probably needed is a "Deprecates libicu49" in the libicu51_2 package. It actually looks like libicu49 was holding several packages back as removing it and installing libicu51_2 has triggered an upgrade/install of several libreoffice packages and libcmis, libmwaw libodfgen. Performing this replacement has fixed LibreOffice. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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18:13

New subject: [Bug 851065] libreoffice crash after zypper dup from 12.3 to 13.1

https://bugzilla.novell.com/show_bug.cgi?id=851065 https://bugzilla.novell.com/show_bug.cgi?id=851065#c4 Michael Meeks changed: What |Removed |Added ---------------------------------------------------------------------------- Component|LibreOffice |Basesystem AssignedTo|bnc-team-ooo@forge.provo.no |bnc-team-screening@forge.pr |vell.com |ovo.novell.com --- Comment #4 from Michael Meeks 2013-12-04 18:13:45 UTC --- Input from an ICU packager appreciated I guess =) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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5 Dec 5 Dec

02:25

New subject: [Bug 851065] libreoffice crash after zypper dup from 12.3 to 13.1

https://bugzilla.novell.com/show_bug.cgi?id=851065 https://bugzilla.novell.com/show_bug.cgi?id=851065#c zhang jiajun changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jzhang@suse.com AssignedTo|bnc-team-screening@forge.pr |pmladek@suse.com |ovo.novell.com | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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13:34

New subject: [Bug 851065] libreoffice crash after zypper dup from 12.3 to 13.1

https://bugzilla.novell.com/show_bug.cgi?id=851065 https://bugzilla.novell.com/show_bug.cgi?id=851065#c5 Petr Mladek changed: What |Removed |Added ---------------------------------------------------------------------------- Status|REOPENED |NEEDINFO CC| |bnc-team-gnome@forge.provo. | |novell.com, | |dimstar@opensuse.org, | |tchvatal@suse.com InfoProvider| |jcheung@suse.com See Also| |https://bugs.freedesktop.or | |g/show_bug.cgi?id=65432 --- Comment #5 from Petr Mladek 2013-12-05 13:33:58 UTC --- It seems that we are affected by the bug https://bugs.freedesktop.org/show_bug.cgi?id=65432. The symbol "hb_icu_get_unicode_funcs" has been removed in harfbuzz-0.9.20, see http://upstream-tracker.org/compat_reports/harfbuzz/0.9.19_to_0.9.20/abi_com.... They removed the symbol but did not bump the SONAME version because it was still alpha release :-( libreoffice package currently has the following atomatic dependency: libharfbuzz-icu.so.0()(64bit) libharfbuzz.so.0()(64bit) It is not enough because, so.0 is used by all harfbuzz alpha versions and they are not backward compatible. I see several possibilities: 1. Add a hack into specfile and require the exact "libharfbuzz-icu*" package version that was used during build. I am slightly afraid of this because such bugs tends to shoot us into the other leg sooner or later. We would need to do this in all other packages that require harfbuzz. Then it might be a nightmare to update the system if the packages come from different repositories. 2. Another possibility would be to bundle some workling harfbuzz library with the package. It is easy. We already do this for builds on older distributions. 3. Ignore this problem if it is a corner case. I wonder where the incompatible "libharfbuzz-icu0" package comes from. In usual cases, both "libreoffice" and "libharfbuzz-icu0" packages should come from the same repository and they should be binary compatible. Note that https://bugs.freedesktop.org/show_bug.cgi?id=65432#c1 suggests that a stable harfbuzz release should be out within few weeks. This should avoid the problem in the next releases and builds. In each case, the solution is "easy". It is enough to upgrade/downgrade the package libharfbuzz-icu0 to build from the same repository as yout "libreoffice" package. If anyone still see the problem. Could you please paste output from the following command? rpm -qi libharfbuzz-icu0 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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6 Dec 6 Dec

06:36

New subject: [Bug 851065] libreoffice crash after zypper dup from 12.3 to 13.1

https://bugzilla.novell.com/show_bug.cgi?id=851065 https://bugzilla.novell.com/show_bug.cgi?id=851065#c6 Jeffrey Cheung changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |REOPENED InfoProvider|jcheung@suse.com | --- Comment #6 from Jeffrey Cheung 2013-12-06 06:36:17 UTC --- Sorry, per comment#2, I already install the fresh 13.1, so I can't provide any useful log here. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

18:58

New subject: [Bug 851065] libreoffice crash after zypper dup from 12.3 to 13.1

https://bugzilla.novell.com/show_bug.cgi?id=851065 https://bugzilla.novell.com/show_bug.cgi?id=851065#c7 --- Comment #7 from Dominique Leuenberger 2013-12-06 18:58:33 UTC --- For reference: * openSUSE 12.3 was with harfbuzz 0.9.11 where hb_icu_get_unicode_funcs indeed was installed. So the 'biggest' worry for me is: HOW was the system updated? Apparently the library was updated; but other packages were not. Most likely, there were other packages / repositories enabled. Zypper in this case gives a clear warning. (In reply to comment #3)

...

It looks like libicu49 is installed and it is not being uninstalled or replaced by libicu51_2

All that is probably needed is a "Deprecates libicu49" in the libicu51_2 package.

This is technically wrong: the libraries are intentionally packaged this way, so they can co-exist. If one needs to be removed for the newer version to become installable, that's an error; libICU51_2 should be installed NEXT TO libicu49

...

It actually looks like libicu49 was holding several packages back as removing it and installing libicu51_2 has triggered an upgrade/install of several libreoffice packages and libcmis, libmwaw libodfgen.

The most interesting test case would see the output of packages that were supposed to be removed by libicu49 removal (or an install of libICU51_2). Anybody able to produce this? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

7 Dec 7 Dec

13:43

New subject: [Bug 851065] libreoffice crash after zypper dup from 12.3 to 13.1

https://bugzilla.novell.com/show_bug.cgi?id=851065 https://bugzilla.novell.com/show_bug.cgi?id=851065#c8 --- Comment #8 from Malcolm Haak 2013-12-07 13:43:44 UTC --- (In reply to comment #7)

...

For reference:

* openSUSE 12.3 was with harfbuzz 0.9.11 where hb_icu_get_unicode_funcs indeed was installed.

So the 'biggest' worry for me is: HOW was the system updated? Apparently the library was updated; but other packages were not. Most likely, there were other packages / repositories enabled.

Zypper in this case gives a clear warning.

(In reply to comment #3)

...
It looks like libicu49 is installed and it is not being uninstalled or replaced by libicu51_2

All that is probably needed is a "Deprecates libicu49" in the libicu51_2 package.

This is technically wrong: the libraries are intentionally packaged this way, so they can co-exist. If one needs to be removed for the newer version to become installable, that's an error;

libICU51_2 should be installed NEXT TO libicu49

...
It actually looks like libicu49 was holding several packages back as removing it and installing libicu51_2 has triggered an upgrade/install of several libreoffice packages and libcmis, libmwaw libodfgen.

The most interesting test case would see the output of packages that were supposed to be removed by libicu49 removal (or an install of libICU51_2).

Anybody able to produce this?

Here are the logs. 2013-12-04 14:23:29|install|libcmis-0_3-3|0.3.1-3.1.2|x86_64||openSUSE Current OSS|71b394abe330361a5198df6281b7a1f8a8716e2f3bc1940e4832403614e8d9c6| 2013-12-04 14:23:30|install|libicu-devel|51.2-6.1.2|x86_64|root@linux-549s.site|openSUSE Current OSS|c8b317eff69ad2fb9eb55c5bac1f38bab60f6d47052932585b41e97e89f163a0| 2013-12-04 14:23:31|install|libicu51_2-32bit|51.2-6.1.2|x86_64|root@linux-549s.site|openSUSE Current OSS|b75b046d29732146e9bc889b9f19dceff99cab33fb898f8f22a5abd6c75751b2| 2013-12-04 14:23:31|install|libmwaw-0_1-1|0.1.9-2.1.2|x86_64||openSUSE Current OSS|8f3eb6b330193516f13afc69f8f959939288ed87e38318dca9b9263ae312e4f0| 2013-12-04 14:23:31|install|libodfgen-0_0-0|0.0.2-2.1.2|x86_64||openSUSE Current OSS|2056e110bdf74156c11866c906b464b0fac6e8522149ba53b0a71c10f5b53451| 2013-12-04 14:23:31|install|libreoffice-writer|4.1.3.2-4.2|x86_64||openSUSE Current updates|bd89e805f50a7c47cc23c62c290b6f94cfa5509b3f3fed0f41e85bc1bcc2a700| # 2013-12-04 14:24:18 libreoffice-4.1.3.2-4.2.x86_64.rpm installed ok # Additional rpm output: # Unknown media type in type 'all/all' # Unknown media type in type 'all/allfiles' # Unknown media type in type 'uri/mms' # Unknown media type in type 'uri/mmst' # Unknown media type in type 'uri/mmsu' # Unknown media type in type 'uri/pnm' # Unknown media type in type 'uri/rtspt' # Unknown media type in type 'uri/rtspu' # 2013-12-04 14:24:18|install|libreoffice|4.1.3.2-4.2|x86_64||openSUSE Current updates|2484e9d378f4e08c93837c1d036c58ebd56f61de7018389486250b58a0c3f65e| 2013-12-04 14:24:19|remove |libicu49|49.1-6.1.1|x86_64|root@linux-549s.site| 2013-12-04 14:24:19|install|libreoffice-kde4|4.1.3.2-4.2|x86_64||openSUSE Current updates|309575a90331ad8cb925793704ac60b3123db448a5ab4d1c8729a918413cd26a| 2013-12-04 14:32:03|install|libXm4-32bit|2.3.4-2.1.3|x86_64|root@linux-549s.site|openSUSE Current OSS|7dd52783b6d0bb1069a5934ef32d86e607877536126a2840f890b5c888299c3f| I flagged libicu49 for removal as it did not exist in any of my repos. I I added selected libicu51_2 due to the mention of possible issues with my libicu issues. When I added libucu51_2 the other packages flagged themselves. Hence my thoughts that libicu49 was blocking the install of libicu51_2. In that its 'provides' string met the exact batch of requirements without actually matching them. As far as my repos go, the only 'conflicting' one might be the fact I am running Tumbleweed. When I first encountered this issue I did add an new repo containing a newer LibreOffice in order to replace all of my LibreOffice files and determine if it was an issue with LibreOffice or some kind of upset after the upgrade. It was after this change I found this bug report. I can do more testing and provide more info from my pc if required. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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10 Dec 10 Dec

11:03

New subject: [Bug 851065] libreoffice crash after zypper dup from 12.3 to 13.1

https://bugzilla.novell.com/show_bug.cgi?id=851065 https://bugzilla.novell.com/show_bug.cgi?id=851065#c9 Petr Mladek changed: What |Removed |Added ---------------------------------------------------------------------------- Status|REOPENED |NEEDINFO InfoProvider| |jcheung@suse.com --- Comment #9 from Petr Mladek 2013-12-10 11:03:39 UTC --- Malcolm, could you please provide output from the following commands? rpm -qi libreoffice rpm -qa | grep -e icu -e harfbuzz -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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11:06

New subject: [Bug 851065] libreoffice crash after zypper dup from 12.3 to 13.1

https://bugzilla.novell.com/show_bug.cgi?id=851065 https://bugzilla.novell.com/show_bug.cgi?id=851065#c Petr Mladek changed: What |Removed |Added ---------------------------------------------------------------------------- InfoProvider|jcheung@suse.com |malcolm@sgi.com -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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3 Mar 3 Mar

07:15

New subject: [Bug 851065] libreoffice crash after zypper dup from 12.3 to 13.1

https://bugzilla.novell.com/show_bug.cgi?id=851065 https://bugzilla.novell.com/show_bug.cgi?id=851065#c10 --- Comment #10 from Jeffrey Cheung 2014-03-03 07:14:58 UTC --- Hi Malcolm, any update ? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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11 Apr 11 Apr

11:57

New subject: [Bug 851065] libreoffice crash after zypper dup from 12.3 to 13.1

https://bugzilla.novell.com/show_bug.cgi?id=851065 https://bugzilla.novell.com/show_bug.cgi?id=851065#c11 Petr Mladek changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |RESOLVED InfoProvider|malcolm@sgi.com | Resolution| |NORESPONSE --- Comment #11 from Petr Mladek 2014-04-11 11:57:04 UTC --- We are not able to move forward without the regueated information, so I close bug. Feel free to reopen it together with the reguested information. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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[Bug 851065] New: libreoffice crash after zypper dup from 12.3 to 13.1

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