https://bugzilla.novell.com/show_bug.cgi?id=462048 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #262301|text/x-log |text/plain mime type| | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=462048 User egrimminck@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=462048#c2 --- Comment #2 from Edwin Grimminck 2009-01-07 02:41:42 MST --- This hardware configuration has been working perfectly using OpenSUSE 11.0 for months, including sharing the printer to other machines. That's why I do not expect any USB hardware issue. I've changed a BIOS setting today in which I disabled the 'BIOS EHCI Hand-Off' feature. The end result is the same but I do see a small change in the /var/log/messages file after sending the 2nd print job: Jan 7 10:03:46 suse01 su: (to root) edwin on /dev/pts/1 HP_photosmart_7700_seriesJan 7 10:04:47 suse01 hpijs: WARNING: color pen has low ink Jan 7 10:04:47 suse01 hpijs: STATE: marker-supply-low-warning Jan 7 10:05:18 suse01 kernel: usb 2-1: reset full speed USB device using uhci_hcd and address 2 Jan 7 10:05:32 suse01 photosmart_7700_series?serial=MY4CH2K160U0: io/hpmud/musb.c 1335: unable to write data hp:/usb/photosmart_7700_series?serial=MY4CH2K160U0: 45 second io timeout Jan 7 10:05:33 suse01 kernel: usb 2-1: device descriptor read/64, error -110 Jan 7 10:05:48 suse01 kernel: usb 2-1: device descriptor read/64, error -110 Jan 7 10:05:48 suse01 kernel: usb 2-1: reset full speed USB device using uhci_hcd and address 2 Jan 7 10:06:03 suse01 kernel: usb 2-1: device descriptor read/64, error -110 Jan 7 10:06:18 suse01 kernel: usb 2-1: device descriptor read/64, error -110 Jan 7 10:06:19 suse01 kernel: usb 2-1: reset full speed USB device using uhci_hcd and address 2 Jan 7 10:06:24 suse01 kernel: usb 2-1: device descriptor read/8, error -110 Jan 7 10:06:29 suse01 kernel: usb 2-1: device descriptor read/8, error -110 Jan 7 10:06:29 suse01 kernel: usb 2-1: reset full speed USB device using uhci_hcd and address 2 Jan 7 10:06:34 suse01 kernel: usb 2-1: device descriptor read/8, error -110 Jan 7 10:06:39 suse01 kernel: usb 2-1: device descriptor read/8, error -110 Jan 7 10:06:39 suse01 kernel: usb 2-1: USB disconnect, address 2 Jan 7 10:06:39 suse01 photosmart_7700_series?serial=MY4CH2K160U0: io/hpmud/musb.c 679: invalid deviceid wIndex=0, retrying wIndex=0: No such device Jan 7 10:06:39 suse01 photosmart_7700_series?serial=MY4CH2K160U0: io/hpmud/musb.c 688: invalid deviceid retry ret=-19: No such device Jan 7 10:06:39 suse01 photosmart_7700_series?serial=MY4CH2K160U0: io/hpmud/musb.c 731: invalid device_status: No such device Jan 7 10:06:39 suse01 photosmart_7700_series?serial=MY4CH2K160U0: prnt/backend/hp.c 594: ERROR: 1014 media-jam-error; will retry in 30 seconds... Jan 7 10:06:39 suse01 kernel: scsi 8:0:0:0: Device offlined - not ready after error recovery Jan 7 10:06:39 suse01 kernel: scsi 8:0:0:0: rejecting I/O to dead device Jan 7 10:06:39 suse01 kernel: scsi 8:0:0:0: rejecting I/O to dead device Jan 7 10:06:39 suse01 kernel: scsi 8:0:0:0: rejecting I/O to dead device Jan 7 10:06:39 suse01 kernel: scsi 8:0:0:0: rejecting I/O to dead device Jan 7 10:06:39 suse01 kernel: scsi 8:0:0:0: [sdc] READ CAPACITY failed Jan 7 10:06:39 suse01 kernel: scsi 8:0:0:0: [sdc] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK,SUGGEST_OK Jan 7 10:06:39 suse01 kernel: scsi 8:0:0:0: [sdc] Sense not available. Jan 7 10:06:39 suse01 kernel: scsi 8:0:0:0: rejecting I/O to dead device Jan 7 10:06:39 suse01 kernel: scsi 8:0:0:0: [sdc] Write Protect is off Jan 7 10:06:39 suse01 kernel: scsi 8:0:0:0: [sdc] Mode Sense: 00 00 00 00 Jan 7 10:06:39 suse01 kernel: scsi 8:0:0:0: [sdc] Assuming drive cache: write through Jan 7 10:06:39 suse01 kernel: scsi 8:0:0:0: rejecting I/O to dead device Jan 7 10:06:39 suse01 kernel: scsi 8:0:0:0: rejecting I/O to dead device Jan 7 10:06:39 suse01 kernel: scsi 8:0:0:0: rejecting I/O to dead device Jan 7 10:06:39 suse01 kernel: scsi 8:0:0:0: rejecting I/O to dead device Jan 7 10:06:39 suse01 kernel: scsi 8:0:0:0: [sdc] READ CAPACITY failed Jan 7 10:06:39 suse01 kernel: scsi 8:0:0:0: [sdc] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK,SUGGEST_OK Jan 7 10:06:39 suse01 kernel: scsi 8:0:0:0: [sdc] Sense not available. Jan 7 10:06:40 suse01 kernel: scsi 8:0:0:0: rejecting I/O to dead device Jan 7 10:06:40 suse01 kernel: scsi 8:0:0:0: [sdc] Write Protect is off Jan 7 10:06:40 suse01 kernel: scsi 8:0:0:0: [sdc] Mode Sense: 00 00 00 00 Jan 7 10:06:40 suse01 kernel: scsi 8:0:0:0: [sdc] Assuming drive cache: write through Jan 7 10:06:40 suse01 kernel: usb 2-1: new full speed USB device using uhci_hcd and address 3 Jan 7 10:06:40 suse01 kernel: usb 2-1: device descriptor read/64, error -71 Jan 7 10:06:40 suse01 kernel: usb 2-1: device descriptor read/64, error -71 Jan 7 10:06:40 suse01 kernel: usb 2-1: new full speed USB device using uhci_hcd and address 4 Jan 7 10:06:40 suse01 kernel: usb 2-1: device descriptor read/64, error -71 Jan 7 10:06:40 suse01 kernel: usb 2-1: device descriptor read/64, error -71 Jan 7 10:06:41 suse01 kernel: usb 2-1: new full speed USB device using uhci_hcd and address 5 Jan 7 10:06:41 suse01 kernel: usb 2-1: device not accepting address 5, error -71 Jan 7 10:06:41 suse01 kernel: usb 2-1: new full speed USB device using uhci_hcd and address 6 Jan 7 10:06:41 suse01 kernel: usb 2-1: device not accepting address 6, error -71 Jan 7 10:06:41 suse01 kernel: hub 2-0:1.0: unable to enumerate USB device on port 1 The scsi messages are new but I don't know if they are related ... Any ideas how I can troubleshoot the lower level USB issue to figure out what's wrong? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=462048 User egrimminck@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=462048#c4 --- Comment #4 from Edwin Grimminck 2009-01-15 12:14:37 MST --- Created an attachment (id=265474) --> (https://bugzilla.novell.com/attachment.cgi?id=265474) cups-autoconfig.log -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=462048 User aorlovskyy@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=462048#c6 Alexander Orlovskyy changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |ASSIGNED AssignedTo|bnc-team-screening@forge.pr |kernel-maintainers@forge.pr |ovo.novell.com |ovo.novell.com --- Comment #6 from Alexander Orlovskyy 2009-01-16 02:40:18 MST --- Reassign to: kernel-maintainers -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=462048 User bphilips@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=462048#c8 Brandon Philips changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |bphilips@novell.com --- Comment #8 from Brandon Philips 2009-01-22 11:31:43 MST --- (In reply to comment #7)

Brandon, is this the same thing that your USB printer had problem with?

My printer had the same symptoms- only printing one job. However, I wasn't getting resets or errors from the USB subsystem. It is possible that adding the same quirk to this device could clear up the issue. Perhaps userspace in 11.0 wasn't doing things like checking for low ink? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=462048 User bphilips@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=462048#c10 --- Comment #10 from Brandon Philips 2009-02-12 13:13:56 MST --- Have you had a chance to test the Kernels? Thanks, Brandon -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=462048 User egrimminck@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=462048#c12 --- Comment #12 from Edwin Grimminck 2009-02-16 08:11:48 MST --- ok, so I removed the pae kernel and installed the default one you send me and it seems to be working. I've been able to print several documents from different applications now. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=462048 User egrimminck@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=462048#c14 --- Comment #14 from Edwin Grimminck 2009-02-20 01:46:13 MST --- Created an attachment (id=274198) --> (https://bugzilla.novell.com/attachment.cgi?id=274198) usbmon file for the PAE kernel -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=462048 Brandon Philips changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |ASSIGNED Info Provider|egrimminck@novell.com | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=462048 User bphilips@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=462048#c17 Brandon Philips changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEEDINFO Info Provider| |egrimminck@novell.com --- Comment #17 from Brandon Philips 2009-03-17 17:23:06 MST --- Also, please plug the printer directly into your machine, not through a hub, to simplify debugging. Thanks, Brandon -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=462048 User egrimminck@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=462048#c19 Edwin Grimminck changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #274199|0 |1 is obsolete| | Status|NEEDINFO |ASSIGNED Info Provider|egrimminck@novell.com | --- Comment #19 from Edwin Grimminck 2009-03-18 10:44:28 MST --- Created an attachment (id=280362) --> (https://bugzilla.novell.com/attachment.cgi?id=280362) usbmon file for the debug kernel (zipped) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=462048 User bphilips@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=462048#c21 Brandon Philips changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEEDINFO Info Provider| |jsmeix@novell.com --- Comment #21 from Brandon Philips 2009-03-20 16:41:16 MST --- (In reply to comment #20)

It seems like hpijs may be sending the printer something it doesn't like causing the USB side of the device to stop responding.

Since this seems to be happening from user space via hpijs could you suggest some debugging steps?

Sorry for not being clear. Johannes, could you suggest some debugging steps for Edwin to try? Thanks, Brandon -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=462048 User jsmeix@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=462048#c23 --- Comment #23 from Johannes Meixner 2009-03-23 05:04:05 MST --- By the way: When normal printing fails because bidirectional communication fails, a possible workaround is to use ony unidirectional communication. Then there is of course no longer device status information or scanning input for all-in-one devices but at least normal printing might then work reliable. To enforce unidirectional communication, set up the device with the generic "usb" CUPS backend (and not with the "hp" backend). To do this, reboot the computer so that the generic USB communication via the "usblp" kernel module works ("modprobe usblp" may also work) compare comment #1 and bug #184825. Then run as root "lpinfo -v" and verify that the device is also reported (i.e. "autodetected") with a "usb:/..." CUPS DeviceURI. Then use e.g. YaST (run as root "yast2 printer") and click [More Connections] to get also the "usb:/..." connection shown (by default YaST prefers the "hp:/..." connection for HP devices) and use the "usb:/..." connection to set up the print queue (see also the help text in YaST). You can still use the hpijs driver for the queue. I.e. you can get the same printout quality. Only device status information and scanning for all-in-one devides is no longer possible. The crucial point is that the data transfer happens via the "usb" CUPS backend to enforce unidirectional communication. Note that a few low-end HP devices require bidirectional communication in any case even for normal printing. I hope that a Photosmart 7700 series device is sufficiently normal to work also with unidirectional communication. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=462048 User bphilips@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=462048#c25 Brandon Philips changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|bphilips@novell.com |jsmeix@novell.com --- Comment #25 from Brandon Philips 2009-03-23 11:52:51 MST --- Johannes- Since this looks like an HPLIP bug I will reassign to you so you can keep bugging upstream and merge a fix if they come up with one. Thanks, Brandon -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=462048 User jsmeix@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=462048#c27 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |RESOLVED Resolution| |UPSTREAM --- Comment #27 from Johannes Meixner 2009-03-24 08:28:57 MST --- Revolved it as "upstream" via https://bugs.launchpad.net/hplip/+bug/344571 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.