[Bug 559062] New: AC97 ICH7 no sound in any way with any type of file and program on toshiba satellite p100 240 but micrphone works

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bugzilla_noreply＠novell.com

30 Nov 2009 30 Nov '09

01:16

http://bugzilla.novell.com/show_bug.cgi?id=559062 http://bugzilla.novell.com/show_bug.cgi?id=559062#c0 Summary: AC97 ICH7 no sound in any way with any type of file and program on toshiba satellite p100 240 but micrphone works Classification: openSUSE Product: openSUSE 11.2 Version: Final Platform: i586 OS/Version: openSUSE 11.2 Status: NEW Severity: Major Priority: P5 - None Component: Sound AssignedTo: tiwai@novell.com ReportedBy: edward.airs@yahoo.co.uk QAContact: qa@suse.de Found By: --- Blocker: --- Created an attachment (id=329927) --> (http://bugzilla.novell.com/attachment.cgi?id=329927) File created with 'dmesg > dmesg.txt User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-GB; rv:1.9.1.5) Gecko/20091103 SUSE/3.5.5-1.1.2 Firefox/3.5.5 Hi, On my Toshiba Satellite p100 240 after a fresh install with a live cd kde4 opensuse 11.2 and with a dual boot with windows xp the sound system does not work as out put with or without head set and onboard speakers. The microphone works fine, this has been tested with skype, I have tried everything possible from updating the file 50-sound.conf with all models for my CX20551 (Waikiki) also known as Conexant 5047, from verifying installed libraries to trying to play sound via firefox, music cd player, avi file, original dvd ... there is just no sound neither static, i can play arround with the mixer in YaST were i have allready tried several volumens and chanels set up but nothing at all. The hardware works fine under windows xp and when i tried ubuntu 7 and opensuse 10.1 it also worked great. I have asked help on the opensuse forum http://forums.opensuse.org/hardware/laptop/422129-ac97-2.html (I am the user whitesoul) Please I am really stuck. Reproducible: Always Steps to Reproduce: 1.Fresh install of KDE4 with live cd KDE4 ... 2.Tried reformatting entire HD and Re-installing KDE4 ... 3.Tried as super user, normal user and in filesafe mode ... Actual Results: No sound Expected Results: Sound -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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bugzilla_noreply＠novell.com

30 Nov 30 Nov

11:24

New subject: [Bug 559062] AC97 ICH7 no sound in any way with any type of file and program on toshiba satellite p100 240 but micrphone works

http://bugzilla.novell.com/show_bug.cgi?id=559062 http://bugzilla.novell.com/show_bug.cgi?id=559062#c1 --- Comment #1 from edward airs 2009-11-30 11:24:22 UTC --- Created an attachment (id=329992) --> (http://bugzilla.novell.com/attachment.cgi?id=329992) /usr/sbin/alsa-info.sh --no-upload ---- hardware test with alsa and no upload ---- As it was suggested to attach a hardware test with alsa for enhancing the chance of a solution. Thank you. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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11:42

New subject: [Bug 559062] AC97 ICH7 no sound in any way with any type of file and program on toshiba satellite p100 240 but micrphone works

http://bugzilla.novell.com/show_bug.cgi?id=559062 http://bugzilla.novell.com/show_bug.cgi?id=559062#c2 Takashi Iwai changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |edward.airs@yahoo.co.uk --- Comment #2 from Takashi Iwai 2009-11-30 11:42:21 UTC --- Through a quick glance, I don't find anything wrong. It'd be helpful if you can get alsa-info.sh output for the working (old) kernel so that we can compare the HD-audio codec registers. For example, you can install the old kernel via rpm -i additionally without replacing the running one. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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11:42

New subject: [Bug 559062] No sound from toshiba satellite p100 240 but micrphone works

http://bugzilla.novell.com/show_bug.cgi?id=559062 http://bugzilla.novell.com/show_bug.cgi?id=559062#c Takashi Iwai changed: What |Removed |Added ---------------------------------------------------------------------------- Summary|AC97 ICH7 no sound in any |No sound from toshiba |way with any type of file |satellite p100 240 but |and program on toshiba |micrphone works |satellite p100 240 but | |micrphone works | -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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11:44

New subject: [Bug 559062] No sound from toshiba satellite p100 240 but micrphone works

http://bugzilla.novell.com/show_bug.cgi?id=559062 http://bugzilla.novell.com/show_bug.cgi?id=559062#c3 --- Comment #3 from Takashi Iwai 2009-11-30 11:44:11 UTC --- Also, it's not clear which output doesn't work. Doesn't the headphone work? Or only the speaker output, or both? Another check is to avoid the PulseAudio (if it's used). For example, login as root on linux console (runlevel 3). Adjust the mixer via "alsamixer -c0". Then run like aplay -Dplughw -vv /usr/share/sound/alsa/test.wav -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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12:22

New subject: [Bug 559062] No sound from toshiba satellite p100 240 but micrphone works

http://bugzilla.novell.com/show_bug.cgi?id=559062 http://bugzilla.novell.com/show_bug.cgi?id=559062#c4 --- Comment #4 from edward airs 2009-11-30 12:22:10 UTC --- Thank you for replying, do you have a more specific kernel in mind to point me to ? maybe one that you are certain it will work almost 100% on this type of pci card? I will run the suggestions you gave me and post asap. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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12:43

New subject: [Bug 559062] No sound from toshiba satellite p100 240 but micrphone works

http://bugzilla.novell.com/show_bug.cgi?id=559062 http://bugzilla.novell.com/show_bug.cgi?id=559062#c5 --- Comment #5 from edward airs 2009-11-30 12:43:27 UTC --- Alsa mixer v1.0.21 Master > 100 Headphones > 100 Speaker > 100 Line-IN > ---nill--- Mic > 100 Mic Boost > 100 S/PIDF > OFF (can not get it on / increase volume) S/PIDF Def > Off (can not get it on / increase volume) Capture > 100 Ext Mic > 0 (and this is the only thing working) -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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15:40

New subject: [Bug 559062] No sound from toshiba satellite p100 240 but micrphone works

http://bugzilla.novell.com/show_bug.cgi?id=559062 http://bugzilla.novell.com/show_bug.cgi?id=559062#c6 edward airs changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW CC| |edward.airs@yahoo.co.uk Info Provider|edward.airs@yahoo.co.uk | --- Comment #6 from edward airs 2009-11-30 15:40:01 UTC --- Yes the sound card has been tested with and without headset, in both situations no sound is heard. The only confirmed appliace working for the sound card is the microphone (external since there is no internal microphone on this laptop) tested with skype in video conferencing. As you did ask the test with " alsamixer -c0 " did give the resoults reported in comment 5, above with the same no sound out put. The command "/usr/share/sound/alsa/test.wav" did give a non existing file error report. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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15:56

New subject: [Bug 559062] No sound from toshiba satellite p100 240 but micrphone works

http://bugzilla.novell.com/show_bug.cgi?id=559062 http://bugzilla.novell.com/show_bug.cgi?id=559062#c7 --- Comment #7 from Takashi Iwai 2009-11-30 15:56:46 UTC --- It's /usr/share/sounds/alsa/test.wav. But, it doesn't matter which WAV file is... -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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16:13

New subject: [Bug 559062] No sound from toshiba satellite p100 240 but micrphone works

http://bugzilla.novell.com/show_bug.cgi?id=559062 http://bugzilla.novell.com/show_bug.cgi?id=559062#c8 --- Comment #8 from edward airs 2009-11-30 16:13:24 UTC --- Yes sorry just a miss type of the command line on here ... also did try with the command "speaker-test -c2 -l5 -twav" suggested on the forum in root user and normal user but again no sound with and without headset... tested also "aplay -vv 'somefile.wav'" and no sound again. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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16:17

New subject: [Bug 559062] No sound from toshiba satellite p100 240 but micrphone works

http://bugzilla.novell.com/show_bug.cgi?id=559062 http://bugzilla.novell.com/show_bug.cgi?id=559062#c9 --- Comment #9 from Takashi Iwai 2009-11-30 16:17:03 UTC --- The key here is -Dplughw option. Did you use it, right? -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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16:19

New subject: [Bug 559062] No sound from toshiba satellite p100 240 but micrphone works

http://bugzilla.novell.com/show_bug.cgi?id=559062 http://bugzilla.novell.com/show_bug.cgi?id=559062#c10 --- Comment #10 from edward airs 2009-11-30 16:19:02 UTC --- sorry can you explain further in what you mean "did you use it, right?" -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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17:24

New subject: [Bug 559062] No sound from toshiba satellite p100 240 but micrphone works

http://bugzilla.novell.com/show_bug.cgi?id=559062 http://bugzilla.novell.com/show_bug.cgi?id=559062#c11 Takashi Iwai changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |edward.airs@yahoo.co.uk --- Comment #11 from Takashi Iwai 2009-11-30 17:24:18 UTC --- Did you pass all the right options to aplay as mentioned there? You can't omit -Dplughw option. Also, speaker-test doesn't make sense if aplay doesn't work. Anyway, try the following after the fresh boot (at best in runlevel 3 as root): aplay -Dplughw -vv /usr/share/sounds/alsa/test.wav If this doesn't work, run alsa-info.sh --no-upload, and attach the file again, together with the dmesg output. The original one contains too many different stack traces and useless, unfortunately. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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1 Dec 1 Dec

13:31

New subject: [Bug 559062] No sound from toshiba satellite p100 240 but micrphone works

http://bugzilla.novell.com/show_bug.cgi?id=559062 http://bugzilla.novell.com/show_bug.cgi?id=559062#c12 --- Comment #12 from Takashi Iwai 2009-12-01 13:31:44 UTC --- BTW, I fixed the kernel warning messages appearing in the dmesg output above for the next 11.2 update kernel. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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4 Dec 4 Dec

02:00

New subject: [Bug 559062] No sound from toshiba satellite p100 240 but micrphone works

http://bugzilla.novell.com/show_bug.cgi?id=559062 http://bugzilla.novell.com/show_bug.cgi?id=559062#c13 --- Comment #13 from edward airs 2009-12-04 02:00:34 UTC --- Created an attachment (id=330954) --> (http://bugzilla.novell.com/attachment.cgi?id=330954) alsa hardware test in fielsafe root mode -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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02:05

New subject: [Bug 559062] No sound from toshiba satellite p100 240 but micrphone works

http://bugzilla.novell.com/show_bug.cgi?id=559062 http://bugzilla.novell.com/show_bug.cgi?id=559062#c14 --- Comment #14 from edward airs 2009-12-04 02:05:13 UTC --- Sorry for the late reply... Run in file safe the command line as you told me to and there was no sound, i used alsamixer -c0 allways as filesafe root user fixed the mixer levels all to maximum as possible, identical to comment 5, and retried aplay string and no sound as well .... Thus i am sending you as your request the alsa-info.sh file created immediatly after the test (all as in file safe root user) hopw this will help more ... BTW this is the only problem stoping me go total linux ... I even found my self great with several CAD programs i use on a daily basis ... -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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02:14

New subject: [Bug 559062] No sound from toshiba satellite p100 240 but micrphone works

http://bugzilla.novell.com/show_bug.cgi?id=559062 http://bugzilla.novell.com/show_bug.cgi?id=559062#c15 edward airs changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|edward.airs@yahoo.co.uk | --- Comment #15 from edward airs 2009-12-04 02:14:14 UTC --- What does it do that fix you did to the kernel? What was the warning messages about then? Sorry my curiosity .... its just very interesting. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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08:43

New subject: [Bug 559062] No sound from toshiba satellite p100 240 but micrphone works

http://bugzilla.novell.com/show_bug.cgi?id=559062 http://bugzilla.novell.com/show_bug.cgi?id=559062#c16 Takashi Iwai changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |edward.airs@yahoo.co.uk --- Comment #16 from Takashi Iwai 2009-12-04 08:43:12 UTC --- If aplay with -vv -Dplughw still doesn't work, it's not about PA, then (assume the symptom that you see VU meter but just silence). Any chance to try an older kernel (no matter which one, just a working kernel with the working sound output), and get alsa-info.sh on that? The fix for kernel warning messages is just for cx5047 test mode. It issued wrong verbs that don't match with the codec design. Thus the kernel spewed warnings. It has basically nothing to do with the normal mode. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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10:02

New subject: [Bug 559062] No sound from toshiba satellite p100 240 but micrphone works

http://bugzilla.novell.com/show_bug.cgi?id=559062 http://bugzilla.novell.com/show_bug.cgi?id=559062#c17 edward airs changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|edward.airs@yahoo.co.uk | --- Comment #17 from edward airs 2009-12-04 10:02:04 UTC --- I did try several older versions in live cd or would it be better to test them fully installed? The versions tried were: Ubuntu 7,8 and the latest enhanced for laptops but none did make a sound. Opensuse 10.4 KDE, 11.2 KDE4 and 11.2 gnome and this last one was the only to have emitted a one single beep at the uploading stage in live cd mode. Maybe because it uses pulsesound instead os alsa? Or maybe i will just have to wait for the next laptop or a fix in the new kernel? -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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10:06

New subject: [Bug 559062] No sound from toshiba satellite p100 240 but micrphone works

http://bugzilla.novell.com/show_bug.cgi?id=559062 http://bugzilla.novell.com/show_bug.cgi?id=559062#c18 Takashi Iwai changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |edward.airs@yahoo.co.uk --- Comment #18 from Takashi Iwai 2009-12-04 10:06:27 UTC --- You don't have to install it. What we need is just alsa-info.sh output on a working kernel. If you can run alsa-info.sh on a working live CD/DVD, then it's all good. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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10:19

New subject: [Bug 559062] No sound from toshiba satellite p100 240 but micrphone works

http://bugzilla.novell.com/show_bug.cgi?id=559062 http://bugzilla.novell.com/show_bug.cgi?id=559062#c19 edward airs changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|edward.airs@yahoo.co.uk | --- Comment #19 from edward airs 2009-12-04 10:19:35 UTC --- Do i have to continue searching for a kernel that actually does work fully with this hardware or the Opensuse 11.2 gnome live cd will be ok since it is the only one to have made a beep sound or continue searching? Can you suggest me one please? -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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7 Dec 7 Dec

14:54

New subject: [Bug 559062] No sound from toshiba satellite p100 240 but micrphone works

http://bugzilla.novell.com/show_bug.cgi?id=559062 http://bugzilla.novell.com/show_bug.cgi?id=559062#c20 Takashi Iwai changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |edward.airs@yahoo.co.uk --- Comment #20 from Takashi Iwai 2009-12-07 14:53:59 UTC --- (In reply to comment #19)

...

Do i have to continue searching for a kernel that actually does work fully with this hardware or the Opensuse 11.2 gnome live cd will be ok since it is the only one to have made a beep sound or continue searching? Can you suggest me one please?

You are using OS 11.2, right? Then OS 11.2 live CD can't help. Just install a kernel you used to work for obtaining alsa-info.sh output. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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9 Dec 9 Dec

16:50

New subject: [Bug 559062] No sound from toshiba satellite p100 240 but micrphone works

http://bugzilla.novell.com/show_bug.cgi?id=559062 http://bugzilla.novell.com/show_bug.cgi?id=559062#c21 edward airs changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|edward.airs@yahoo.co.uk | --- Comment #21 from edward airs 2009-12-09 16:50:05 UTC --- Hi and sorry for the late reply. I did try a lot of versions of several distro and the only one that manages to take out one sound out of the soundboard is the gnome 11.2 (a single beep) and then, like with every other distribution, i test the audio as you kindly shown me and nothing works, i repeat it is not the hardware because under windows the sound card works perfectly. Since none work i can not post a alsa-info.sh for your enviosion, i am trully sorry for this. Did a little research and noticed there was one test with gentoo 2007 on it and it works ... i did not try this distro yet, i am still trying to download it, 2.5 GB live DVD with a 3g connection does take some time .... !!! -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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4 Jan 4 Jan

10:53

New subject: [Bug 559062] No sound from toshiba satellite p100 240 but micrphone works

http://bugzilla.novell.com/show_bug.cgi?id=559062 http://bugzilla.novell.com/show_bug.cgi?id=559062#c22 Swamp Workflow Management changed: What |Removed |Added ---------------------------------------------------------------------------- Status Whiteboard| |maint:released:11.2:29469 --- Comment #22 from Swamp Workflow Management 2010-01-04 10:53:28 UTC --- Update released for: kernel-debug, kernel-debug-base, kernel-debug-base-debuginfo, kernel-debug-debuginfo, kernel-debug-debugsource, kernel-debug-devel, kernel-debug-devel-debuginfo, kernel-default, kernel-default-base, kernel-default-base-debuginfo, kernel-default-debuginfo, kernel-default-debugsource, kernel-default-devel, kernel-default-devel-debuginfo, kernel-desktop, kernel-desktop-base, kernel-desktop-base-debuginfo, kernel-desktop-debuginfo, kernel-desktop-debugsource, kernel-desktop-devel, kernel-desktop-devel-debuginfo, kernel-pae, kernel-pae-base, kernel-pae-base-debuginfo, kernel-pae-debuginfo, kernel-pae-debugsource, kernel-pae-devel, kernel-pae-devel-debuginfo, kernel-source, kernel-source-vanilla, kernel-syms, kernel-trace, kernel-trace-base, kernel-trace-base-debuginfo, kernel-trace-debuginfo, kernel-trace-debugsource, kernel-trace-devel, kernel-trace-devel-debuginfo, kernel-vanilla, kernel-vanilla-base, kernel-vanilla-base-debuginfo, kernel-vanilla-debuginfo, kernel-vanilla-debugsource, kernel-vanilla-devel, kernel-vanilla-devel-debuginfo, kernel-xen, kernel-xen-base, kernel-xen-base-debuginfo, kernel-xen-debuginfo, kernel-xen-debugsource, kernel-xen-devel, kernel-xen-devel-debuginfo, preload-kmp-default, preload-kmp-desktop Products: openSUSE 11.2 (debug, i586, x86_64) -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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25 Jan 25 Jan

13:26

New subject: [Bug 559062] No sound from toshiba satellite p100 240 but micrphone works

http://bugzilla.novell.com/show_bug.cgi?id=559062 http://bugzilla.novell.com/show_bug.cgi?id=559062#c Takashi Iwai changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |edward.airs@yahoo.co.uk -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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21 Jul 21 Jul

11:58

New subject: [Bug 559062] No sound from toshiba satellite p100 240 but micrphone works

http://bugzilla.novell.com/show_bug.cgi?id=559062 http://bugzilla.novell.com/show_bug.cgi?id=559062#c23 Stefan Behlert changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |RESOLVED InfoProvider|edward.airs@yahoo.co.uk | Resolution| |FIXED --- Comment #23 from Stefan Behlert 2010-07-21 11:58:32 UTC --- The information was provided in comment 21. Takashi, given the kernel update meanwhile, I'm closing this as fixed. Be so kind to re-open if you disagree. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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[Bug 559062] New: AC97 ICH7 no sound in any way with any type of file and program on toshiba satellite p100 240 but micrphone works

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