[Bug 388357] New: Installation hangs on Hardware Configuration screen

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bugzilla_noreply＠novell.com

8 May 2008 8 May '08

17:07

https://bugzilla.novell.com/show_bug.cgi?id=388357 Summary: Installation hangs on Hardware Configuration screen Product: openSUSE 11.0 Version: Beta 2 Platform: i386 OS/Version: openSUSE 11.0 Status: NEW Severity: Critical Priority: P5 - None Component: Installation AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: jdouglas@novell.com QAContact: jsrain@novell.com CC: lbendixs@novell.com Found By: --- Created an attachment (id=213650) --> (https://bugzilla.novell.com/attachment.cgi?id=213650) y2logs While attempting to install openSUSE 11.0 Beta 2 (i386) on an HP DL585 server, the installation program hangs at 37% on the Hardware Configuration screen. This has happened each of the 3 times that the install got to this point. I have left the install in that state overnight, and it never comes back. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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bugzilla_noreply＠novell.com

8 May 8 May

18:15

New subject: [Bug 388357] Installation hangs on Hardware Configuration screen

https://bugzilla.novell.com/show_bug.cgi?id=388357 User coolo@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=388357#c1 Stephan Kulow changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |jdouglas@novell.com --- Comment #1 from Stephan Kulow 2008-05-08 12:15:18 MST --- please provide your dmesg output / var/log/messages -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

9 May 9 May

16:39

New subject: [Bug 388357] Installation hangs on Hardware Configuration screen

https://bugzilla.novell.com/show_bug.cgi?id=388357 User jdouglas@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=388357#c2 Jason Douglas changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|jdouglas@novell.com | --- Comment #2 from Jason Douglas 2008-05-09 10:39:52 MST --- Created an attachment (id=214016) --> (https://bugzilla.novell.com/attachment.cgi?id=214016) /var/log/messages Sorry for the delay in responding. I had already moved on to something else with this hardware, and had to start over. However, the good (bad?) news is that I hit the same exact problem once again. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

11 May 11 May

06:35

New subject: [Bug 388357] Installation hangs on Hardware Configuration screen

https://bugzilla.novell.com/show_bug.cgi?id=388357 User coolo@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=388357#c3 Stephan Kulow changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |coolo@novell.com Status|NEW |NEEDINFO Info Provider| |jdouglas@novell.com --- Comment #3 from Stephan Kulow 2008-05-11 00:35:17 MST --- hmm, we had similiar issues when the kernel OOPSed, but this is not the case here. But the last thing in your log is 2008-05-06 17:54:08 <1> xen11(4095) [YCP] Printer.ycp:361 Detecting printers So it must be something with xen (assuming you did not name a and printer detection - just there is no hint what it is. If it's blocked so reproducible I assume it's also blocked if you do the same without automatic installation (you can disable it on second screen) - but some process must be hanging. So please find out what it is. most likely some hwinfo or the like. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

12 May 12 May

15:45

New subject: [Bug 388357] Installation hangs on Hardware Configuration screen

https://bugzilla.novell.com/show_bug.cgi?id=388357 User jdouglas@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=388357#c4 Jason Douglas changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|jdouglas@novell.com | --- Comment #4 from Jason Douglas 2008-05-12 09:45:02 MST --- (In reply to comment #3 from Stephan Kulow)

...

But the last thing in your log is 2008-05-06 17:54:08 <1> xen11(4095) [YCP] Printer.ycp:361 Detecting printers

So it must be something with xen

Huh? The hostname of the machine is xen11. Xen isn't running in any shape or form. Why do you think that the hostname would matter?

...

If it's blocked so reproducible I assume it's also blocked if you do the same without automatic installation (you can disable it on second screen) - but some process must be hanging.

I am not using automatic installation since the release notes clearly recommended against it.

...

So please find out what it is. most likely some hwinfo or the like.

With the install in the hung state, I just tried to run hwinfo, and that hung as well. The screen looks like this: / # hwinfo

...

misc.1.2: open parallel

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bugzilla_noreply＠novell.com

18:56

New subject: [Bug 388357] Installation hangs on Hardware Configuration screen

https://bugzilla.novell.com/show_bug.cgi?id=388357 User coolo@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=388357#c5 Stephan Kulow changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|bnc-team-screening@forge.provo.novell.com |snwint@novell.com --- Comment #5 from Stephan Kulow 2008-05-12 12:56:07 MST --- I said it has something to do with xen because your bootloader configuration saved the xen initrd -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

13 May 13 May

08:53

New subject: [Bug 388357] Installation hangs on Hardware Configuration screen

https://bugzilla.novell.com/show_bug.cgi?id=388357 User snwint@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=388357#c6 Steffen Winterfeldt changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |jdouglas@novell.com --- Comment #6 from Steffen Winterfeldt 2008-05-13 02:53:34 MST --- Could well be bug 371997 but this time only for xen. Jason, please check with strace where exactly hwinfo hangs. Maybe it's really just the open(/dev/lp0). If not it's likely that module loading business. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

19:57

New subject: [Bug 388357] Installation hangs on Hardware Configuration screen

https://bugzilla.novell.com/show_bug.cgi?id=388357 User jdouglas@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=388357#c7 Jason Douglas changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|jdouglas@novell.com | --- Comment #7 from Jason Douglas 2008-05-13 13:57:38 MST --- Created an attachment (id=214896) --> (https://bugzilla.novell.com/attachment.cgi?id=214896) output from `strace hwinfo` Just to be clear ... xen is not running. I am seeing this problem while running the 2.6.25-26-pae kernel. However, that is not really important as I have attached the output from `strace hwinfo 2> strace_hwinfo.out`. If you need me to run strace with different options, please let me know. Thanks. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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14 May 14 May

05:21

New subject: [Bug 388357] Installation hangs on Hardware Configuration screen

https://bugzilla.novell.com/show_bug.cgi?id=388357 User coolo@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=388357#c8 --- Comment #8 from Stephan Kulow 2008-05-13 23:21:14 MST --- to me it sounds like you want strace -f hwinfo - the last command is modprobe and this one never returns -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

07:37

New subject: [Bug 388357] Installation hangs on Hardware Configuration screen

https://bugzilla.novell.com/show_bug.cgi?id=388357 User snwint@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=388357#c9 Steffen Winterfeldt changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |jdouglas@novell.com --- Comment #9 from Steffen Winterfeldt 2008-05-14 01:37:10 MST --- I think that's not necessary. This looks at least very similar to bug 371997. Jason, any sign of a kernel oops? Does pstree show hwinfo waiting for modprobe to return (or maybe some other command)? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

17:33

New subject: [Bug 388357] Installation hangs on Hardware Configuration screen

https://bugzilla.novell.com/show_bug.cgi?id=388357 User jdouglas@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=388357#c10 Jason Douglas changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|jdouglas@novell.com | --- Comment #10 from Jason Douglas 2008-05-14 11:33:27 MST --- Created an attachment (id=215272) --> (https://bugzilla.novell.com/attachment.cgi?id=215272) Output from pstree -a I see no clear evidence of a kernel oops. I am attaching the output from pstree for your examination. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

15 May 15 May

00:30

New subject: [Bug 388357] Installation hangs on Hardware Configuration screen

https://bugzilla.novell.com/show_bug.cgi?id=388357 User jdouglas@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=388357#c11 Jason Douglas changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution| |FIXED --- Comment #11 from Jason Douglas 2008-05-14 18:30:34 MST --- I just tried to install Beta 3 on this machine, and the install completed successfully. I will reopen this bug if I come across the problem again, but for now, I'd say this is fixed. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

08:56

New subject: [Bug 388357] Installation hangs on Hardware Configuration screen

https://bugzilla.novell.com/show_bug.cgi?id=388357 User snwint@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=388357#c12 --- Comment #12 from Steffen Winterfeldt 2008-05-15 02:56:02 MST --- For the record: comment 10 shows that 'modprobe parport_pc' hangs. So, if it turns up again, move the bug to the kernel people. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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[Bug 388357] New: Installation hangs on Hardware Configuration screen

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