http://bugzilla.novell.com/show_bug.cgi?id=529489 User autobugz added comment http://bugzilla.novell.com/show_bug.cgi?id=529489#c2 kevin vandeventer changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|pilotgi@gmail.com | --- Comment #2 from kevin vandeventer 2009-08-11 13:46:31 MDT --- Created an attachment (id=312018) --> (http://bugzilla.novell.com/attachment.cgi?id=312018) copy of /var/log/cups/error_log Here is the requested cups error log. --- Comment #3 from kevin vandeventer 2009-08-11 13:47:54 MDT --- Created an attachment (id=312020) --> (http://bugzilla.novell.com/attachment.cgi?id=312020) copy of /var/log/cups/error_log Here is the requested cups error log. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

http://bugzilla.novell.com/show_bug.cgi?id=529489 User jsmeix@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=529489#c5 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution| |WONTFIX --- Comment #5 from Johannes Meixner 2009-08-12 03:38:49 MDT --- The CUPS error_log in attachment #312032 looks perfectly o.k., in particular the processing filters and the backend worked without errors: ----------------------------------------------------------------------------- Started filter /usr/lib64/cups/filter/pstops (PID 28183) Started filter /usr/lib64/cups/filter/brlpdwrapperHL5370DW (PID 28184) Started backend /usr/lib64/cups/backend/usb (PID 28187) .. PID 28183 (/usr/lib64/cups/filter/pstops) exited with no errors. .. PID 28184 (/usr/lib64/cups/filter/brlpdwrapperHL5370DW) exited with no errors. PID 28187 (/usr/lib64/cups/backend/usb) exited with no errors. .. Completed successfully. ------------------------------------------------------------------------------ I.e. from the printing system's point of view the job was processed correctly. Therefore I cannot find out why it is not printed by your particular printer (we do not have printers like yours so that we cannot reproduce it). Furthermore I don't know how to debug the third-party driver /usr/lib64/cups/filter/brlpdwrapperHL5370DW from Brother (I have no idea what this program actually does) so that I cannot help you to find out why exactly it fails. I can only guess that something in brlpdwrapperHL5370DW or in whatever sub-process which is launched by it fails but I don't know how to get debug messages from brlpdwrapperHL5370DW. But if something related to brlpdwrapperHL5370DW fails, it should not exit with no errors and at least report via stderr an appropriate error message which appears in the CUPS error_log so that one has a chance for further debugging. If something in Brother's driver fails but it does not report an error, then at least this is a bug in their driver because it makes it impossible for others to find out why their driver fails - but it seems Brother may be not interested that others find out what their driver actually does... Therefore all you can do is to contact Brother for further help and debugging. I can only close the bug as "wontfix" which means in this case "cantfix". -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.