Mailinglist Archive: opensuse-project (930 mails)

[Jim Henderson <hendersj@xxxxxxxxx>]

On Sat, 26 Jun 2010 01:24:15 +0200, Cristian Morales Vega wrote:

> 2010/6/26 Jim Henderson
> <hendersj@xxxxxxxxx>:
> > On Sat, 26 Jun 2010 00:38:58 +0200, Cristian Morales Vega wrote:
> > > To be 100% sincere. What I expect is that if forum admins really try
> > > such a thing they will find that no user uses that "proxy service"
> > > (some will say something, but the proxies will not be able to get
> > > enough info to open a bug report most of the time). And after two
> > > months the people that volunteer to be the proxies will get tired and
> > > the service canceled. That at least would end future discussions about
> > > devs using the forums.
> >
> > Please tell me that reading that as "then we can stop worrying about
> > the users" is not how you intended to come across.  We shouldn't be
> > looking for a way to limit discussion about interaction between users
> > and developers; we should be looking for a solution that makes that
> > interaction as smooth, painless, and the best use of everyone's time
> > for *everyone* as possible.
>
> IMHO the current system doesn't imposes any problem for forums users to
> report bugs. So since they don't do now, I expect they neither to do
> that with proxies.
> If I'm wrong that system will work. Users will get its bugs fixed and
> devs will get the wanted bug reports. Everybody happy. I would like that
> to happen, I just don't believe it will happen. If doesn't works I
> expect everybody to understand that the problem is 100% in the forum
> users side. And sure, continue searching for ways to fix the problem...
> but don't search them in devs because devs are unrelated to the problem.

Ultimately I see it as a communication and/or cultural issue, but I think 
we can resolve those issues.  The idea for proxy bug reports was an idea 
I had based on past experience that I thought might work out - or might 
at least lead to some discussion about other things that might work.  
Either way, I'm glad that we're having the discussion, and thank you for 
taking part in it.  As Stephan said, we're all "supposed to pull on the 
same string" here. :-)

> We can discuss for weeks who is right... or you can just test it.

That's fair.  

Jim
-- 
 Jim Henderson
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