Mailinglist Archive: opensuse-project (930 mails)

[Jan Engelhardt <jengelh@xxxxxxxxxx>]

On Tuesday 2010-06-22 18:33, Jim Henderson wrote:
> > > They *should* be in bugzilla, if they're bugs, but providing a clear
> > > escalation path from the forums (or the MLs or wherever) would be a
> > > good thing.
> >
> > I have, more than once, tried to make an user report a problem in
> > bugzilla once we found the problem and the solution. I give to him,
> > directly, a link to bugzilla and an explanation of what he needs to do
> > and even say... the bug is never reported in bugzilla, they don't even
> > try.
> > If targeting individual forum users is not enough to make them use
> > bugzilla I don't see how we can "provide a clear escalation path" in
> > general. I have more than 400 posts in the forums and I lost my faith
> > long ago.
> >
> > So lets accept that the forum is just a place where people gets
> > solutions for its problems. Good or bad solutions? Doesn't matters. Just
> > solutions good enough for the forum users. It's a shame that those users
> > don't help openSUSE to improve with bug reports, but since I don't see a
> > way to change that it makes no sense to worry about that problem.
> > The forums have a function and the ML another one, that's fine with me.
>
> I don't see that it's necessarily a bad thing, though, to try to educate 
> forum users (or users who come in through any venue) in how to report 
> bugs.  DenverD directs a fair number of people to bugzilla to file bugs, 
> and has some success in getting responses back from people saying that 
> they have filed a bug.

As a passer-by, the biggest problem with bugzilla is that it requires 
creation of an account. Debian BTS is a lot more non-subscriber 
friendly and allows to converse via mail, not needing to specially open 
a browser.
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