Mailinglist Archive: opensuse-project (172 mails)

[Jim Henderson <hendersj@xxxxxxxxx>]

On Thu, 02 Apr 2009 23:24:05 -0500, Rajko M. wrote:

> > > Bugzilla for openSUSE/Novell does have voting. It's kinda hidden,
> > > though.
> >
> > That's good to know, at the same time, maybe that's a mechanism that
> > should be promoted more and used/leveraged.
> Jim, problem with bugzilla is, by now, somewhat archaic user interface,
> but even when it was designed it had not in mind absolutely clueless
> users as reporters. There must be better method.

That's a fair point.  Even as an experienced user, I often am puzzled by 
how to properly enter bugs in bugzilla for some things (generally not 
openSUSE related).

> Some combination of bugzillas with highly skilled developers and lesser
> skilled volunteer helpers in forums and ML as liaisons.
>
> This would require education of people that tend to learn, developers
> and intermediate skilled volunteers. Developers should learn that this
> venue to collect bugs is open, and volunteers would do the same thing
> they already do, but instead to give advice to everyone to report a bug,
> they would offer help. Two more things will have to change, developers
> should be very responsive on initial bug report, and bugs reported by
> volunteers would be their responsibility to follow, but if original
> reporter never comes back, no one will blame volunteer.
>
> This looks good on the screen.
> What do you think?

That could work, at least for getting the bug started.  For the Novell 
forums, this is actually not far off from the way product defects are 
reported through the Novell forums.

Often times the customer may be added to the CC list so they know the 
status, but this isn't always done.

Jim
-- 
 Jim Henderson
 Please keep on-topic replies on the list so everyone benefits

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